Article 12: (Exchanging/Returning Products & Refund)

1. In case the delivered product(s) is different from what was ordered by a User due to Our Company's mistake at the time of processing the order, or the delivered product(s) is defective, the product(s) can be returned or exchanged. (The product(s) that will apply to the cases prescribed on the page, "About Exchanging/Returning Product(s)", will be considered defective. We ask our Customers to confirm the details on the page, "About Exchanging/Returning Product(s)".) Our Company will handle redelivery of the product(s) or proceed with a refund of the cost, including the cost of the product(s), in the way specified by Our Company.

2. When Our Company acknowledges that we should proceed with a refund, including a case in which the ordered product(s) is found unavailable in stock after the order placement is completed, Our Company will reimburse the cost of the product that could not be purchased due to an out-of-stock situation.

3. Our Company will reimburse the amounts to the customers as prescribed on the page, "About Exchanging/Returning Product(s)". We ask our Customers to confirm the details on the page, "About Exchanging/Returning Product(s)".)

4. Only when Our Company is notified in advance and accepts the delivered product(s) to be returnable/exchangeable, can the product(s) be returned/exchanged.

5. Our Company shall not proceed with exchange/return of the following product(s):
  (1) The product(s) that was not purchased from AKIBA Cosplay Market, or more than 8 days have passed after the product(s) was delivered;
  (2) The product(s) that is not sold within AKIBA Cosplay Market;
  (3) The product(s) other than wigs and shoes;
  (4) Given items as a gift or for sales promotion;
  (5) The product(s) that is returned without an advance notification and cannot be accepted ;
  (6) The returned product(s) is different from what was notified and accepted for return, or missing parts, or the product(s) is not enclosed;
  (7) The product(s) that was once exchanged;
  (8) The product(s) that was arranged by a User differently from the original product(s);
  (9) The product(s) that was cut;
  (10) The product(s) that was washed;
  (11) The product(s) that was damaged;
  (12) The product(s) that was stained;
  (13) The product(s) that was bleached or dyed; and
  (14) The product(s) officially certified by animation producers.